DMS is committed to delivering quality services to keep your communications systems running smoothly.
Having a Telecommunications Solutions Provider on your side will give you the best level of support available before, during and after the sale. When you reach our support personnel you will be greeted by a friendly human voice and you will not have to go through 800 numbers, prompts and relay your issue to multiple parties before reaching someone who can help you.
Here are some of the benefits of our unique Solution Provider support through DMS:
- One Call Repair Assistance – If you are having a service outage or issue you can contact a member of our support team and they will initiate, track and escalate tickets to make sure your issue is taken care of as quickly as possible. You will receive status updates throughout the process so that you know what is being done to take care of you!!
- Billing Support – Our support staff is trained to analyze telecom billing, identify areas of concern, and to work with the telecom provider’s billing department to get billing issues corrected. Once corrections are made we can request billing disputes if necessary and work with the billing department to place requests to have account adjustments issued.
- Technical Support – If you have questions of a technical nature regarding your service our support staff will connect you with the appropriate party at your telecom provider that can assist you in troubleshooting, providing technical specs and making changes or corrections to your service.
- Dedicated Resources – As a Solution Provider for the major telecom companies, we work with a team of Engineers, Technical Resources and Channel Management partners who are employees that will work directly with DMS to provide superior levels of support.
All assistance that is provided to our customers is given free of charge by the DMS Support Team as part of our Customer Satisfaction Program.
The benefit to you – one contact for everything – personalized and efficient service to save you time, money and the headache of dealing with telecom issues.
|AT&T Trouble Reporting|
|Basic Voice Services||All AT&T States (Not Former Bell South Areas)
Former Bell South areas
***Provide phone number(s) that are having an issue***
|Toll-Free Svc & LD Repair||(Former SBC Long Distance Accounts)
(All Other AT&T Long Distance Accounts)
***Provide 800 Number or phone number(s) that are having an issue***
|PRI/T1 (SW & MW)||Provide Circuit ID||1-888-272-6565|
|PRI, DS1 & above etc (SE)||Provide Circuit ID||1-800-247-2020|
|PRI, DS1 & above (W)||Provide Circuit ID||1-800-332-1321|
|DSL (All 22 states)||Provide DSL Phone Number||1-877-722-3755|
|U-verse||Provide Address and Uverse Acct Number||1-800-288-2020|
|DIA (Old SBC Internet)||Provide Circuit ID or IAF Account Number||1-866-937-3654|
|MIS/MPLS||Provide circuit ID’s to open trouble ticket
2nd Level Escalation – Provide Ticket Number
3rd Level Escalation – Provide Ticket Number
|1-888-613-6330 Options 2-1-1-1-1
|MIS Lifecycle and DNS||Provide circuit ID’s to open trouble ticket||1-888-613-6330 Options 3-1|
|IPFlex/Bvoip||Provide circuit ID or Main Phone Number||1-877-288-8362|
|Mobility Tech Support||Provide Account Number or FAN||1- 800-331-0500|
|Provide circuit ID or Phone Number(s)||1-800-440-9440|
|Provide Account Number||1-800-314-7195|
|EarthLink (One Communications)|
|Provide Circuit ID or Phone Number(s)||1-800-962-2488|
|Provide Circuit ID for Service||1-866-892-0915|
|Provide Circuit ID or Phone Number(s) Affected||1-877-340-2555|
|Provide Circuit ID or Phone Number(s) Affected||1-800-600-5050 Options 1,then
(1 auto – 2 tech), (1 voice – 2 data)
|Provide Circuit ID or Account Number||1-888-280-4927|
|Provide Circuit ID or Phone Number(s) Affected||1-800-421-3872|
|Technical Support for Sprint IP Products & Services
Trouble Reporting for other Sprint Products
|800-232-3458 Provide circuit ID800-877-5045 Option 2 Need Phone Number, Account Number or Circuit ID|
Click on this link and input your zip code to find your repair number to call
General Business Customers
Local Service: 800-954-1211 provide account number and phone number(s) that are affected
Long Distance Service: 800-954-1211 provide account number and phone number(s) or 800 number(s) that are affected
Internet Service: 800-247-7285 provide circuit ID, IP addresses and/or account number for affected service
Enterprise Business Customers
Report a Service Problem 800-524-5249 have account number, circuit ID, IP addresses and/or phone numbers available
|Support for Your Service|
|FiOS Internet and TV||888-244-4440||24/7|
|High Speed Internet||888-649-9500||24/7|
|Business Phone (land-line)|
|CT, NY||718-890-1800||Mon – Fri 8:30 am – 5 pm EST|
|MA, RI||800-941-9900||Mon – Fri 8:30 am – 5 pm EST|
|DE, PA||800-479-1919||Mon – Fri 8:30 am – 5 pm EST|
|NJ||800-339-9911||Mon – Fri 8:30 am – 5 pm EST|
|DC, MD, VA||800-356-2355||Mon – Fri 8:30 am – 5 pm EST|
|CA, FL, TX||800-483-5700||Mon – Fri 8 am – 5:30 pm EST|