AT&T Voice DNA

A Network-Hosted VoIP Solution Download PDF

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AT&T Voice DNASM: A Complete IP Communications Solution For Your Business

AT&T Voice DNASM service is a network-based communications solution that utilizes AT&T’s industry leading global Internet Protocol (IP) network to deliver enhanced communication tools.

AT&T Voice DNASM is a cutting-edge fully hosted VoIP solution that includes advanced features, various calling plans, and a full suite of management services and tools that help ensure that you provide the best overall service to your customers, your employees and your partners.

Benefits Across Your Business

Enhance business productivity through advanced features including VIP routing, conferencing, click to call and remote worker/mobility support.
Centralize control of communications across your entire organization including branch and home office sites, allowing you to easily add sites, users and features.
Improve return on your investment through savings on capital expense for IP PBXs and key systems and through reduced costs associated with moves, adds, changes and deletes (MACDs).

Calling Plans to Meet Your Communications Needs

AT&T IP Flexible Reach is a managed Voice over IP communication solution that supports inbound and outbound calling on your data network giving you unlimited on-net, unlimited local and unlimited long-distance calling plus competitive international reach for all your U.S. sites. With AT&T you gain the efficiency and economic benefits of network convergence for your organization.

Convenience and Control for Administrators and Employees

The administrator web portal is intuitive and user friendly, providing centralized administration across your organization for MACDs, disconnect activity, reporting and management capabilities.

The personal web portal gives your employees the ability to manage their calls and features through an easy to use interface that is accessible from an office computer and remotely via the Internet. Once logged in, they can check call logs, listen to voice mail messages and manage call settings.

BENEFITS

Mobile employees can be more responsive by listening to voicemail from the web
Remote workers can even utilize the full benefit of AT&T Voice DNASM
Management enhances productivity with Find Me/Follow Me
End users can reach out instantly without having to make a conference call reservation

ORGANIZATIONAL BENEFITS

Utilize Find Me/Follow Me so customers call just one number to reach employees
Unite locations with a simple to manage, voice/data network
Adjust to your evolving needs by using a scalable service
Aid in security/disaster planning with our hosted solution
Enable just one carrier to meet your local, long distance and data services needs
Decrease administrator MACD’s, end-users handle minimal configuration
Reduce operating expenses thru decreased administrator moves, adds and changes

AT&T Voice DNASM Diagram

Feature Packages to Enhance Your Employees’ Communications

ENHANCED PACKAGE (Includes Personal Web Site) – Standard Package plus

Personal Web Site Features:

Alternate Name Search
Call Forking
Call Logs
Click to Call
Directory/Contacts
Locate Me (Find Me/Follow Me)
– Call Forward – Busy, No Answer, Variable
– Call Treatments
– Caller Categories (Groups)
– No Answer Ring Timers
– Selective Call Acceptance
– Selective Call Forwarding
– Selective Call Rejection
– Simultaneous Ring
Missed Call Notification
My Profile
Speed Dialing Corporate and Personal

Phone Features:

Bridged Line Appearance
Call Forwarding – Unconditional
Call Park
Call Pickup, Directed, Group
Click to Call LCD
Distinctive Ringing
Do Not Disturb
Intercom Calling
Last Call Return
Multiple Line Appearances – Single and Multiple Extensions

Common Capabilities:

Account Codes – Mandatory and Optional
Call Groups
Hunt Groups

PREMIUM PACKAGE (Includes Personal Web Site) – Enhanced Package Plus

Outlook Integration
Switch Phone
Voicemail (Unified Messaging, Message Waiting Light, Zero Out Option)

OPTIONAL FEATURES – (Can be ordered with Enhanced and Premium Packages)

Auto Attendant
Audio conferencing (up to 10 users) Per Seat
Call Distribution Module
Soft Phone

Local Service Features

Blocking Options
Caller ID w/Name
Directory Assistance (411, 00, NPA 555-1212)
Directory Listing
Inbound and Outbound Calling (DID/DOD)
LNP (Local Number Portability)
N11
Network Hunting
Operator Services
Originating 8YY
Out of Area Telephone Number Provisioning (Secondary Exchange)
Station-to-Station
911/E911 Service

AT&T Networking Options

AT&T’s IP MPLS network provides the foundation for convergence and for seamless communications across your organization. To support your connectivity and bandwidth needs for AT&T Voice DNASM, access is available through AT&T Managed Internet Service (MIS) or AT&T Network based VPN, an MPLS Private Network Transport (MPLS PNT) Service. In addition, by utilizing Class of Service with 25 different profiles, you can optimize your voice and data application performance.

Remote Worker/Remote Site Capabilities

Use your AT&T Voice DNASM service with our Remote Worker/Remote Site Option. Employees can work productively whether they are at home, in a meeting room, at your customer’s location, in a hotel room or at the airport. Remote Worker/Remote Site utilizes a single broadband connection such as AT&T provided DSL.

VTNs

You can have telephone numbers in a desired area code regardless of where the phone is physically located. These Virtual Telephone Numbers (VTNs) separate the phone number from its geographic location.

Extraordinary Support

You’re not alone. Upon installation, the AT&T Voice DNASM service includes a 30 day service confirmation period. During those 30 days, you will receive extra care to help you and your staff to understand how to maximize all the features and benefits that come with your new VoIP solution.

Note: AT&T Voice DNASM is only available where E911 services can be provided.

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